Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Partial refunds may be granted if the item is returned without its original packaging.
• Signs of excessive use, damage, or wear and tear beyond inspection may lead to a partial refund.
• Missing parts or accessories originally included with the product can result in a partial refund.
• Customers are advised to carefully inspect the merchandise upon receipt and adhere to the specified return guidelines.
• Any item that is returned more than 30 days after delivery

Irrespective of the above-mentioned points, if the customer is insistent on returning the product, we may be unable to provide a full refund. However, we will make an effort to refund a partial amount after deducting the cost of any damages incurred.

Refunds

• In all refund cases, a non-refundable portion of 25% will be retained.
• For orders with advance payment that are canceled, a 50% refund will be issued.
• Please note that these policies are in place to cover administrative and processing costs.
• We recommend reviewing our refund policy for a comprehensive understanding of the terms and conditions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Payment Policy

• Advance Payment: A 50% advance payment is required for order confirmation.
• Cancellation Policy: In the event of order cancellation, 50% of the advance payment will be refunded, which equates to 25% of the total order amount.
• Payment Methods: Payments can be made through bank transfers or Jazz Cash.
• Refund Processing: Refunds, when applicable, will be processed promptly and communicated to the customer. Please note that the 25% non-refundable portion is retained to cover administrative and processing costs.
• Payment Disputes: For any payment-related concerns or disputes, customers are encouraged to contact our customer service team for prompt assistance.

Delivery Policy

• Manufacturing Time: The manufacturing process requires a minimum of 6 working days to ensure the highest quality of our products.
• Delivery Method: For locations outside the city, products will be shipped via cargo services. Customers are responsible for collecting their orders from the designated cargo facility.
• Delivery Charges: Customers are required to cover the delivery charges separately. Our pricing structure focuses on manufacturing costs only, and delivery charges are not included.
• Delivery Policy: While we make every effort to meet delivery timelines, unforeseen circumstances may cause delays. We appreciate your understanding in such situations.
• Refund and Delivery Charges: Please note that delivery charges are non-refundable, as they cover the logistics and transportation costs associated with shipping your order.

This delivery policy is designed to provide clarity on manufacturing times, delivery methods, and associated charges, ensuring a smooth and transparent experience for our customers.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at the email provided on our Contact Us page for questions related to refunds and returns.